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Managing customer complaints
Guidelines on how to manage and respond to negative feedback about your business—including a customisable complaints handling policy template.
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Communication with clients
Guidelines for communicating with clients, informed consent and admitting patients.
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Bona fide veterinarian-client-patient relationship
Defining a bona fide veterinarian-client-patient relationship.
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Consumer rights
Guidelines for veterinarians.
Last updated: 09 Aug 2023