Complaints

Please complete the online form

Choose:
“Make a complaint against a registered veterinary surgeon” or
“Submit a ‘Notification to the Board’ (about a matter that you have a concern about)”

Please consult the guidelines (PDF, 608.6KB) as your complaint will be assessed only within the boundaries of the guidelines.

If you wish to request a hardcopy of the form, please phone or email us your postal address. Phone +61 (0)7 3087 8777 or email vsbqld@daf.qld.gov.au.

Offence provisions

The offence provisions of the Veterinary Surgeons Act 1936 (www.legislation.qld.gov.au) are listed in part 4B of the Act. The meaning of the term ‘professional misconduct’ is not limited in the Act but Section 22F provides a list of examples.

Complaints relating to non-veterinarians

Incidents of non-veterinarians claiming to be veterinarians or performing acts of veterinary science should be reported using the online form above (Submit a notification to the board). An investigation will proceed if there is sufficient evidence that the person may be acting illegally.

Complaints relating to veterinarians

Complaints against veterinarians alleging negligent or incompetent practice or other actions which may constitute professional misconduct should be lodged using the online form above or in writing.

Please consult the guidelines (PDF, 608.6KB) as your complaint will be assessed only within the boundaries of the guidelines.

Consumer rights

AVA code of professional conduct

The Australian Veterinary Association (AVA) is the recognised professional association of veterinarians. Its mission is to promote, support and represent the veterinary profession by providing quality services to members and the community. The AVA administers a professional code of conduct which registered veterinarians are expected to respect.

Complaints and compliments about our agency

To provide feedback please visit the Department of Agriculture and Fisheries compliments and complaints.

Last updated: 20 Mar 2023